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FREE SHIPPING ON ALL ORDERS WITHIN AUSTRALIA
Items purchased in store are eligible for an exchange or credit note only (within 7 days of purchase). If the item is confirmed to be faulty, then a full refund will be provided. We do not refund for change of mind.
For items purchased online, returns are accepted on merchandise within 7 business days of receiving your order.
To return items they must be in their original condition - unworn, unwashed, unused and with all tags attached and associated packaging in original condition (including protective shield on swimwear, undamaged shoe box’s and unmarked shoe soles). Watson X Watson does not accept returns on beauty products, earrings (excluding cuffs) and underwear (bottoms) for hygiene reasons. Garments received with make-up marks will not be accepted for exchange or return as all returned merchandise need to be in a re-saleable state.
Sale items or any discounted items are non-refundable, but welcome for exchange or credit note.
Contact us within 7 days of receiving your order at hello@watsonxwatson.com stating the reason for your return. Please include all details of the item you wish to return including country location, and order number.
In regards to an exchange we will check availability of stock or otherwise you may choose to return the item for a refund or store credit note.
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Include a note so we can identify your return as your order, and securely repackage your returning item (include all boxes associated with shoes, jewellery or bags).
For an exchange within Australia, of the same style but different size, we offer free shipping on the exchange item being sent out to you, the return postage costs must be covered by you.
All return shipping costs must be covered by the customer.
We can accept drop-offs to either of our stores: Watson X Watson Bondi: 85 Gould street, Bondi Beach, NSW 2026, or Watson X Watson Mosman: 615 Military Road, Mosman NSW 2088, Australia. We cannot however process a refund on the spot, this will be done through the normal channels (refunded to specific Credit Card), once the return has been processed.
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For International returns please return to Watson X Watson Bondi Location: 85 Gould Street, Bondi Beach, NSW, 2026, Australia, contact number: +61 412 340 123, Contact Person: Liberty Watson.
Please ship via a trackable method and provide the tracking details to Watson X Watson.
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Refunds typically take 5-7 business days to process from when the items arrive at Watson X Watson to the credit appearing in your bank account. Watson X Watson will refund the value of the item (via the original form of payment).
Original shipping and handling charges are non-refundable unless the item is faulty.
You will be notified via email once this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Watson X Watson.
Once the item is inspected based on the above conditions – depending on your request we will either provide a refund or a credit note.
If you are returning for a size exchange, when you request your return please, also request the size you wish to exchange for and we will keep it until we receive your original item back.
If your returning item(s) is non-refundable you will receive a Store Credit Note, via post or email to use for future purchases, valued at the item you have returned and with 1-year validity (and not redeemable in cash).
Watson x Watson will continue to communicate with you, via email or phone, at various stages of the process, to ensure you are well informed of the progress of your return.
Watson X Watson reserves the right to reject returns or exchanges that do not comply with the guidelines and process as stated above. In the instance your item is not accepted, it will be returned to you and neither a refund nor exchange granted.
For any questions regarding returns or exchanges please contact us on +61 412 340 143 during business hours 10am to 5pm AEST or via hello@watsonxwatson.com